FREQUENTLY ASKED QUESTIONS
WHAT AM I PURCHASING?

TOUR NOIR guides are independent digital PDF publications created for thoughtful travel through Switzerland. Each edition combines original editorial writing, practical regional knowledge, carefully curated recommendations, and visual inspiration.

Your purchase is a digital download. No physical product will be shipped.

PAYMENT METHODS

Payments are processed securely through Stripe. The payment methods currently available will appear during checkout. TOUR NOIR does not directly store your card details.

DELIVERY AND DOWNLOADS

TOUR NOIR guides are delivered as digital PDF files. After your payment is completed, your download link will appear on the order-confirmation page and will also be sent to your email address.

No physical product will be shipped.

Return Policy

Because TOUR NOIR guides are digital products delivered immediately, purchases are generally final once the files have been accessed or downloaded, except where otherwise required by law.

If you accidentally purchase the wrong guide or experience a technical problem, please contact us before downloading the file.

Contact Info

For questions about an order or assistance with a download, please contact info@tournoir.ch and include your name and order number. We aim to respond within two business days.

CAN I READ OR PRINT THE GUIDE?

Yes. TOUR NOIR guides are best experienced on a tablet or laptop, where the editorial layouts can be viewed in full. They can also be opened on a phone using normal zoom controls and printed at home for personal use.

  • If you have a question or experience a problem with your order, please review the information above or contact info@tournoir.ch. We aim to respond within two business days.